Avalon Miner Questions & Answers

Return eligibility depends on the After-Sales Terms, product condition, authorization status, and mandatory consumer law. Do not ship hardware back without an approved repair or return reference. Mining profitability or normal performance variation alone is not automatically a defect.

Choose the product, review its condition, stock or batch status, specifications, PSU inclusion, dispatch estimate and warranty, then add it to cart. Enter accurate billing and shipping details, review shipping and the policy links, choose an enabled payment method, accept the applicable terms and submit the order.

Some destinations may be temporarily unavailable because of armed conflict, sanctions, carrier suspension, or customs restrictions. Enter the destination in checkout or contact support for confirmation before payment.

Eligible manufacturing defects and verified shipping damage are handled under the product warranty and After-Sales Terms. Inspection determines whether repair, replacement, or another remedy applies. Unauthorized modification, misuse, unsuitable power, and environmental damage may be excluded.

Basic setup is usually straightforward for users familiar with networking and electrical safety. Industrial ASIC miners still require correct voltage, ventilation or cooling, noise planning, network access, and safe installation.

Each product page shows its current status. In Stock, Batch Order, Pre-order and Out of Stock do not mean the same thing. Allocation is finalized after cleared payment; use the dispatch estimate shown for the selected product.

Open Serial Support, enter the device serial number, and use the available warranty, maintenance, and repair tools. Include the order number, dashboard screenshots, kernel log, and a clear description of the issue when requested.

The product page states whether a PSU is included. Do not assume inclusion for every model. Confirm the input range, cable or connector needs and local electrical requirements before checkout.

We use established international carriers and freight partners, including DHL and UPS where available. The final carrier depends on the destination, warehouse, shipment size, and customs route.

Use the order action to confirm that the transfer was sent and retain the bank receipt. If support requests proof, provide the receipt with the order number so the payment can be matched.

No. Calculator results are illustrative estimates based on current inputs and saved market or network data. Coin price, network difficulty, pool fees, electricity, downtime, taxes, shipping and maintenance can change actual results.

The order updates after the required blockchain confirmation is detected. Network congestion and transaction fees affect timing; many payments confirm within an hour, but this is not guaranteed.

The order and invoice use the verified company information configured for this website. A serial number is recorded when a specific device is allocated or dispatched, where applicable; it may not exist at the moment the order is created.

Review the website for current products, batch dates, manuals, and firmware. You can also subscribe to the newsletter when available.

Contact support immediately. Unpaid orders can usually be replaced. A paid order may be changed only before allocation, packing or dispatch and may require a revised product price, shipping calculation or written approval.

Store prices are displayed in US dollars. Your bank or wallet provider may convert from your local currency at its own rate and may charge conversion fees.

Ask immediately. Before payment, an order can be left unpaid or cancelled. After payment, cancellation eligibility depends on whether allocation, custom preparation, packing or dispatch has started. Actual non-recoverable costs may apply as described in the Order Policy.

Where a power supply is included, we prepare the compatible specification or cable option for the confirmed destination when available. Always verify the device input range and local electrical requirements before installation.

An approved refund is processed through the settlement method allowed by the Order Policy and payment channel. Blockchain transfers cannot be reversed automatically. Processing time can also depend on banks, payment providers and compliance checks.

Yes. ASIC hardware prices can change with manufacturer pricing, inventory, network economics, currency, and logistics costs. The current product page and confirmed quotation contain the applicable price.

Contact support immediately. A change cannot be guaranteed after allocation, export documentation or a shipping label has been prepared. Extra carrier, re-routing, return or storage costs caused by an incorrect address may be charged to the customer.

Yes. Notices are sent to the billing email. Registered customers can review orders in My Account; eligible guest orders can be checked through Track Order using the requested order and billing details.

Avalon Miner accepts the payment methods enabled and displayed at checkout, currently including bank transfer and supported cryptocurrency payment. Cash and cash on delivery are not available.

Create the order and use only the instructions shown in checkout, My Account or verified order communication. Bank instructions must match the order. For cryptocurrency, send the exact requested asset and network to the transaction-specific address.

You may use a compatible wallet or exchange that supports the exact asset and network requested. Confirm the address, network and amount before sending. Blockchain transfers are not automatically reversible, and an incorrect asset, network or address can cause permanent loss.

International transfers can take up to approximately six business days to clear, excluding official holidays and intermediary-bank delays. The order is confirmed after funds are received and matched.

Use the expiry shown on the payment or quotation. Crypto addresses and wholesale quotes can have transaction-specific validity because hardware and freight prices change. Contact support before sending funds to an expired request.

The current product price and available order totals are shown before payment. Shipping is calculated for the destination. Import duties, taxes and clearance are included for retail orders of up to 10 devices; commercial orders above 10 devices follow their Wholesale Quote.

We ship to most serviceable destinations through the available logistics network. Availability depends on carrier coverage, trade restrictions, sanctions, safety conditions and local import rules at the time of ordering.

For retail orders of up to 10 devices, the recipient does not pay import duties, taxes or customs-clearance charges. Orders above 10 devices are commercial orders; these charges are the customer’s responsibility and are confirmed through Wholesale Quote.

It is the estimated dispatch date unless the page expressly says otherwise. Delivery time begins after the carrier receives the shipment and can be affected by customs, remote-area service, weather or carrier delays.

Use the dispatch estimate shown on the specific product page. In-stock, batch and pre-order products can have different preparation dates; the delivery estimate begins only after the shipment is dispatched.

The shipping method shows an estimate that begins after dispatch and is not guaranteed. Destination, customs clearance, carrier service, shipment size and remote-area handling can extend the timeframe.

Yes. Order status is available in My Account and Track Order. Carrier tracking is added after dispatch when supported by the selected carrier. Tracking means carrier scan updates and does not necessarily mean live GPS tracking.

Keep the device and all packaging, photograph every side of the package, the device, shipping label and visible damage, and report it within 48 hours. Do not discard evidence or return the device without authorization.

Report concealed transit damage within 7 days. Keep the original packaging and provide photographs, the shipping label, order number and a clear description. A remedy is determined after the claim is reviewed and accepted.

Not automatically. After evidence and eligibility are reviewed, the appropriate remedy may be diagnosis, parts, repair, replacement or refund depending on the accepted claim and applicable terms.

New eligible hardware includes a 365-day warranty unless a product page or written sales agreement clearly states a different valid coverage period. Check serial-linked status through Warranty Check.

Eligible manufacturing defects are covered after diagnosis and inspection. The remedy may be repair, an eligible part, replacement or another remedy under the Repair Policy and After-Sales Terms. Warranty does not guarantee mining income.

Exclusions may include unauthorized firmware or hardware modifications, unsuitable electrical supply, misuse, inadequate cooling, operation outside published limits, unapproved liquid exposure, poor packaging and damage not caused by an eligible defect.

The customer normally pays inbound shipping to the authorized repair destination. For an accepted warranty claim, Avalon Miner pays standard return shipping after repair or replacement. Uncovered cases follow the approved paid quotation.

We target completion within 10 business days after the device is received and diagnosed. Shipping time, parts availability and fault complexity are outside that repair target and can extend the total timeframe.

No. Submit a Repair Request and wait for the case reference, approved destination and packing or customs instructions. An unauthorized return may be refused or delayed.

We may provide a diagnosis and paid-repair quotation. No paid repair should begin until the customer approves the quoted work and charges. Eligible paid repair work carries a 90-day warranty under the policy.

No. A change in profitability, coin price, network difficulty or normal performance variation is not by itself a product defect. Return and remedy eligibility depends on condition, authorization, the applicable terms and non-excludable consumer law.

With delivery, the physical miner is shipped to you. With hosted ownership, you purchase and retain ownership of eligible physical hardware while it is operated under a hosting contract. Your contract and account record the applicable device and service.

The activation target is within 1 business day after confirmed payment and completion of required contract details, subject to allocation, installation readiness and the Hosting & Cloud Agreement.

The current configured electricity rate is $0.050/kWh. The current management fee is 10%, pool fee 5% and setup fee 0%. The accepted order and contract are the controlling record for your rate period.

The rates accepted for the active contract remain governed by its fixed-fee provisions. A renewal or new term can use a new disclosed schedule that the customer reviews before accepting.

My Account provides the available contract record, current and historical hashrate, pool and algorithm, gross output, deductions, net settlement, payout wallet, transaction reference, downtime adjustments and dispute request.

The service target is 99% as defined by the Hosting & Cloud Agreement. Planned maintenance, customer-caused issues, pool or network events and qualifying external events are handled under that agreement.

You may request shipment, review a buyback offer or renew hosting under a new accepted term. Storage is free for 90 days after expiry; after that, $30.00 per device applies for each 30-day period following the required notices.

Hosted mining includes customer ownership of eligible physical hardware. Cloud mining provides only the selected algorithm or coin, hashrate and contract duration; it does not give ownership of a miner, serial number or residual hardware value.

The standard product shown on this website runs for 365 days from activation unless the accepted order clearly states another duration. The order records the selected coin or algorithm and hashrate.

The activation target is within 1 business day after confirmed payment and completion of required details. If activation exceeds the policy threshold, the remedies in the Hosting & Cloud Agreement apply.

Gross output is based on the allocated hashrate and applicable mining results. The dashboard then shows electricity and each disclosed fee or adjustment to reach net output. Network difficulty, coin price and pool results can change output.

No. Hashrate allocation and service commitments are contractual, but coin output, exchange value, profitability and breakeven are not guaranteed. Review current assumptions, fees and risks before purchasing.

Settlements follow the cycle recorded in the contract, subject to the configured $10.00 minimum payout and a valid supported wallet. The dashboard records settlement history and transaction references when issued.

Any eligible post-activation refund is calculated pro rata under the Hosting & Cloud Agreement after deducting consumed service and permitted non-recoverable amounts. A pre-activation cancellation follows the applicable order and activation rules.

Open the settlement-dispute request from the relevant contract or contact support with the contract, period and disputed calculation. Continue using the current wallet and account details while the written review is pending.

Use suitable rated power, Ethernet, ventilation or approved cooling and the model manual. Locate the device using Find My Miner or a network tool, then configure the supported pool and wallet. Follow electrical and environmental limits.

Provide the serial number, model, order number, dashboard screenshot, kernel log, pool status, network details, temperatures, power conditions and a short video if requested. Do not send wallet private keys or passwords.

Use Firmware Downloads and select the exact supported model and hardware revision. Install only verified firmware, confirm the checksum where provided and follow the release instructions. Unauthorized firmware can affect warranty eligibility.

Checkout availability can depend on the order type. An account is required for features such as hosted or cloud contracts, device records, settlement history and executable wholesale quotes. Use accurate and accessible contact information.

We collect information needed to create and secure accounts, process payments, deliver orders, provide contracts and support, prevent fraud and meet legal obligations. Details, retention and legal bases are described in the Privacy Policy.

Not routinely for every customer. Reasonable KYC, KYB, source-of-funds, sanctions or authorized-signatory information may be requested when required by risk, payment, legal or compliance obligations.

Relevant information may be shared with payment providers, banks, carriers, customs, hosting operators, technical providers and professional advisers only as needed for the purposes and safeguards described in the Privacy Policy.

Use the account tools or contact the configured privacy or compliance address. Requests are handled subject to identity verification and records that must be retained for legal, security, tax, payment, warranty or dispute purposes.

Use Wholesale Quote when the combined order contains 11 devices or more, even if the quantity is split across different eligible models. Orders of up to 10 devices remain retail orders.

For commercial orders above 10 devices, import duties, taxes and customs clearance are the customer’s responsibility. The written quotation confirms the applicable commercial shipping and customs responsibilities.

The quotation is valid for 48 hours unless it states another period. Inventory is allocated after payment confirmation, and an expired quotation should not be paid without obtaining updated instructions.

Wholesale orders of 11 devices or more receive the quantity pricing shown by the quotation system, a written time-limited quote, coordinated fulfillment and commercial order support.