1. Factory Warranty Coverage & Duration
Avalon Miner provides 365 days of warranty coverage for eligible hardware purchased from this store or another channel whose serial number and purchase record are verified in our system. Coverage begins on delivery for shipped hardware and activation for hosted hardware.
- Covered: Verified manufacturing defects, internal component failure not caused by the Customer, delivery damage and hardware received non-operational.
- Resolution: Remote diagnosis, parts shipment, repair or an equivalent replacement, selected according to the technical findings.
- Hosted hardware: Covered repair or equivalent hashrate replacement is included in the contracted operating service without an additional repair charge.
2. Return Merchandise Authorization (RMA) Procedure
If inspection confirms a covered fault, Avalon Miner repairs or replaces the affected component without diagnosis, labor or parts charges. The target is completion within 10 business days after receipt at the authorized service location. If that target cannot be met, we provide a written update and an equivalent replacement or confirmed completion plan.
Steps to Request Warranty Repair:
- Log in to your account or visit our Serial Support & Repair Portal.
- Enter your device's unique Serial Number (SN) to check warranty status and generate an official RMA Ticket Number.
- Package the defective component (hashboard, control board, PSU, or full unit) securely in anti-static protective packaging.
- Ship the package to your assigned regional repair hub with the RMA Ticket clearly marked on the exterior carton.
3. Shipping & Customs Terms for Warranty Repairs
RMA freight charges and customs logistics are governed by the following clear policy:
- Inbound Freight: The Customer pays to send the authorized warranty return to the service location stated in the case.
- Return Freight: Avalon Miner pays the standard return delivery after covered repair or replacement.
- Customs: We provide accurate repair-return documentation. For an order of up to 10 devices originally sold as DDP/Tax Included, we coordinate the applicable return clearance. Larger commercial cases follow the written quotation or service instruction.
4. Warranty Exclusions & Void Conditions
The factory warranty will be rendered null and void under the following conditions:
- Damage resulting from unauthorized firmware modifications, third-party overclocking, or unofficial control software.
- Physical damage caused by improper electrical wiring, high-voltage surges, lightning strikes, or liquid immersion.
- Operating hardware in corrosive environments, unventilated spaces, or ambient temperatures exceeding specified technical limits.
- Burnt hashboards or chips caused by inadequate cooling or faulty third-party power supplies.
- Removal or tampering with original product serial number barcode stickers.
5. Out-of-Warranty Technical Services
For hardware outside the official warranty period or units voided due to environmental damage, Avalon Miner provides professional paid repair services at our regional service centers.
Customers receive a detailed written quotation before paid work begins. No paid repair, part or additional service proceeds without approval. Replaced components in an approved paid repair carry a 90-day service warranty.
6. Live Serial Support & Ticket Portal
Track your warranty status, search diagnostic manuals, or request an RMA ticket directly on our official support portal:
Need Technical Support or RMA Repairs?
The portal is available at all times to verify a serial number, submit evidence and track the case.