Avalon Miner After-Sales Service Terms

These terms govern after-sales inspection, warranty handling, repair, replacement, and return services supplied by Avalon Miner for eligible products purchased through our store or another sales channel that we have expressly verified.

A product-specific sales agreement, written quotation, or mandatory law may provide additional rights. If there is a conflict, the mandatory rule or specifically agreed written term prevails to the extent of that conflict.

Customer

The individual or organization that owns the product or is legally authorized to request service for it.

Product

ASIC miners, power supplies, controllers, cooling equipment, accessories, or other hardware accepted by our service team.

Service Case

The unique repair or support request used to identify the customer, serial number, reported fault, and service history.

Warranty Period

The recorded coverage period shown for the relevant product or serial number, subject to these terms and any product-specific conditions.

Replacement Unit

A new or professionally serviced unit with equivalent or better functional specifications supplied instead of repairing the original unit.

End of Service

The date after which parts, tools, or technical support for a product model may no longer be reasonably available.

Create a repair request before shipping. Provide accurate contact details, model, complete serial numbers, order information, fault symptoms, operating conditions, troubleshooting performed, device logs, and clear photographs when requested.

• One case must correspond to the products and quantities listed in that request.
• The serial label must be readable and must match the submitted case.
• Support may request remote diagnostics before authorizing shipment.
• Incomplete, inaccurate, or misleading information may delay or prevent service.

After authorization, ship only to the location stated in the case. The Customer pays the inbound freight. For an accepted warranty case, Avalon Miner pays standard return delivery after repair or replacement; no diagnosis, labor, parts, handling, packing or storage charge is applied to that accepted case.

Eligible verified hardware is covered for 365 days from delivery, or activation for hosted hardware. Coverage includes manufacturing defects, unexplained internal failure, delivery damage and a unit received non-operational, subject to serial verification and inspection.

• The Customer pays inbound transportation to the authorized service center.
• We pay standard return transportation for an accepted warranty repair or replacement.
• Repair or replacement is targeted within 10 business days after receipt.
• Hosted hardware receives covered repair or equivalent hashrate replacement without an additional charge.

A paid service may be offered after warranty expiry or for an excluded Customer-caused fault.

1. Inspection: we verify the device and fault.
2. Written estimate: all proposed parts, labor and any applicable transport are disclosed.
3. Approval: no paid work begins without the Customer’s approval and cleared payment.
4. Testing: repaired hardware undergoes functional and load testing.

Replaced components in an approved paid repair carry a 90-day warranty. If the estimate is declined, no repair charge is imposed; any requested return method is confirmed before dispatch.

Free warranty service does not cover a fault caused by the Customer or an external operating condition. An unrelated modification does not void the whole warranty unless it caused the fault or prevents reliable diagnosis.

Avalon Miner may perform reasonable disassembly, testing, firmware verification, component-level inspection, and burn-in procedures to identify the fault. Inspection findings determine whether service is covered, chargeable, unavailable, or uneconomical.

To restore function efficiently, we may repair the original unit, replace individual parts, exchange a board, or provide an equivalent replacement unit. Replaced defective parts are not returned unless required by law or agreed in writing before service.

Accepted warranty service has no diagnosis, labor, parts, handling, packing or storage charge. An out-of-warranty quotation identifies every paid item and no additional paid work proceeds without approval.

Post-term storage rules for hosted devices appear in the Hosting Agreement: 90 days free, followed by $30.00 per device for each 30-day period after notices. Warranty repair cases are not converted into storage debt while an accepted repair is actively being completed.

Remove confidential information, pool credentials, wallet addresses, API keys, and personal data before shipment. Service can require resetting storage, replacing controllers, or installing approved firmware. We cannot guarantee preservation of device settings or data.

To the maximum extent permitted by law, responsibility for a proven loss or damage caused directly by our service is limited to the reasonable repair or replacement value of the affected product. We are not responsible for lost mining revenue, changes in coin value, pool rewards, business interruption, indirect loss, or loss caused by carriers, customs, inaccurate customer information, or events outside reasonable control.

Nothing in these terms excludes liability or customer remedies that cannot legally be excluded or limited.

We may use authorized service providers and logistics partners to complete a case. Service records may be retained for support, fraud prevention, quality control, regulatory, and accounting purposes in accordance with applicable privacy requirements.

If one provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right does not waive that right. The version accepted when the service case is created normally governs that case unless a mandatory legal rule requires otherwise.

These terms may be updated to reflect service operations, product changes, or legal requirements. The effective date at the top identifies the current version.