Order Policy & Purchase Terms

1. Proportionate Identity Verification

Routine hardware and mining-service orders do not require identity documents. We may request limited verification only where reasonably necessary to return a bank payment to a different account, protect an account from suspected fraud, or comply with a specific legal obligation.

Refund protection

A bank refund normally returns to the originating account. A different beneficiary requires a written request, valid identity evidence and proof of account ownership. Bank payments are not refunded in Bitcoin, and Bitcoin payments are not refunded by bank transfer.

2. Placing an Order & Confirmation

Before submitting an order, customers must carefully review product specifications, power requirements, hashboard configurations, and delivery schedules. Placing an order on https://avalon-miner.org/ constitutes a binding offer to purchase hardware under these terms.

After payment confirmation, an electronic invoice is emailed and stored in the account. Shipped hardware includes an official purchase invoice and operating guide. Hosted and Cloud Mining customers also receive a formal contract by email and in the account.

3. Product Pricing & Locked Market Rates

All prices quoted on Avalon Miner are denominated in United States Dollars (USD) unless explicitly stated otherwise. Payment may be settled only through the methods enabled and displayed at checkout: Bank Transfer & Bitcoin.

Locked Bitcoin Exchange Rate Policy:

The precise moment your payment transaction is confirmed on the blockchain or received by our merchant banking facility shall be deemed as your agreement and full acceptance of the exchange rate displayed on https://avalon-miner.org/ at that exact second (the "Locked Market Rate").

Regardless of any subsequent market fluctuations in Cryptocurrency values or Foreign Exchange rates, your paid order will remain fixed under the original Locked Market Rate. No price adjustments, retroactive discounts, or cancellation requests will be accepted due to market volatility.

4. Import Duties, Taxes & Customs Clearance (DDP Support)

For retail orders of up to 10 devices, the recipient does not pay import duties, taxes or customs-clearance charges; these amounts are handled by us as part of the retail delivery arrangement. Orders above 10 devices are commercial orders: import duties, taxes and customs clearance are the Customer’s responsibility and should be arranged through our Wholesale Quote service, with the applicable responsibilities confirmed in the written quotation.

Every shipment uses an accurate commercial description, the actual invoice value and the applicable customs classification. We do not reduce declared values or submit misleading descriptions at a Customer’s request.

5. Delivery, Tracking and Transit Protection

The dispatch origin and carrier are shown in the order record. We do not publish a logistics location as our own facility unless it is verified in Brand Settings or identified as an authorized partner.

• In-Stock Hardware: The dispatch estimate is displayed before payment and begins after cleared payment.
• Production Batch Pre-Orders: Dispatched according to the manufacturer's specified batch release schedule.
• Transit protection: The Customer is entitled to receive the device in the documented condition. Report visible damage within 48 hours and concealed damage within 7 days with photographs of the carton, labels, packing and device. Keep all packaging while the claim is reviewed.

Coverage extends up to the invoiced value for accepted loss, theft or physical transit damage. We coordinate the carrier or insurer claim. If rejection results from our packing or documentation error, we remain responsible for an appropriate repair, replacement or refund. Current provider: Ping An Insurance · Reference: POL-2026-54128932.

6. Cancellation and Refunds

A hardware order may be cancelled for a full refund before packing or dispatch begins. If a bank payment arrives after the selected production batch closes, the Customer may accept the next batch or request a full refund. Approved refunds are initiated within seven business days.

Cloud Mining is fully refundable before activation and refundable after activation for the unused daily contract value. Hosted Mining may be ended at any time: Net Output is settled through termination and the Customer’s device is returned after confirmation of the disclosed delivery cost.

Refunds use the original payment rail. Bank refunds return to the originating account unless enhanced verification approves another account. A Bitcoin refund is sent to a securely confirmed wallet and is calculated from the USD refund value at the enabled provider rate when processed.

7. Legal Compliance & Sanctions Policy

Customers warrant that they are not subject to economic sanctions administered by OFAC, the United Nations, the European Union, or Her Majesty’s Treasury, and that purchased hardware will not be used in prohibited jurisdictions or unauthorized military/weaponry applications.

We first provide a written internal review, normally within ten business days, and seek an amicable resolution. Mandatory consumer rights and locally available remedies remain unaffected. The governing law is Laws of Singapore. Unresolved eligible disputes may be referred to Singapore International Arbitration Centre (SIAC), where legally permitted.