Privacy Policy & Data Protection

1. Scope & Introduction

At Avalon Miner (accessible via https://avalon-miner.org/), we take user privacy and global data compliance with utmost seriousness. This Privacy Policy outlines our transparent commitment to protecting your personal data when browsing our online catalog, creating user accounts, placing hardware orders, requesting technical support, or interacting with our global logistics network.

2. Personal Data We Collect

We only collect information necessary to fulfill order transactions, conduct customer verification, provide post-purchase warranty support, and maintain platform security:

• Limited Verification Data: A valid local identity card or driving licence is requested only where reasonably necessary for a refund to a different bank account, suspected fraud, or a specific legal requirement. Routine orders do not require identity documents.
• Contact & Shipping Data: Email address, billing address, physical delivery location, postal code, and phone numbers for express logistics courier contact.
• Financial & Payment Data: Bank-transfer references and Bitcoin transaction identifiers or wallet addresses required to match and verify an order. Payment information is processed only for the method selected at checkout.
• Technical & Usage Data: IP addresses, browser types, device identifiers, session cookies, and navigation metrics to optimize platform security and prevent automated bot traffic.

3. How We Use Your Personal Information

Your personal data is strictly processed for legitimate corporate and operational purposes:

• Fulfilling, packaging, insuring, and shipping hardware orders to your designated shipping location.
• Conducting limited verification only in the exceptional circumstances described above.
• Issuing automated commercial invoices, tax receipts, and warranty registration certificates under your unique serial numbers.
• Managing warranty repair services, RMA claims, and serial support lookups via our Serial Support Portal.
• Sending critical service notifications regarding batch release dates, order status updates, and security alerts.

4. Data Security & Global Storage Standards

Avalon Miner implements industry-standard physical, technical, and administrative safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure.

Identity-document copies are normally deleted within 20 days after the review is completed, unless an active dispute, fraud investigation or applicable law requires temporary retention. Security logs, IP records and ordinary support records are normally retained for up to 365 days. Contract, invoice, payment, tax and accounting records are retained for the legally required period and are not deleted merely because a service term ends. Wallet addresses are removed or masked when no longer operationally necessary, while legally required transaction records remain.

If a security incident creates a material risk to affected Customers, we investigate, contain the incident and provide notices required by applicable law.

5. Third-Party Sharing & Logistics Disclosure

We never sell, rent, or trade your personal data to third-party marketing companies. Data is only shared with trusted service providers indispensable for fulfilling your order:

• Express Logistics Carriers: DHL Express, FedEx, UPS, and dedicated air freight couriers to enable door-to-door delivery.
• Verification providers, when required: Only the minimum information needed for an exceptional verification review, under confidentiality and data-protection obligations.
• Customs Authorities: Required export/import documentation declared to international customs offices to facilitate clearance.

6. Your Data Rights & Choices

Subject to the law applicable to you, you may have the following rights. We will explain any legal exception that prevents a request from being completed in full:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of personal data when no longer required for legal or transactional obligations.
• Right to Restrict Processing: Request suspension of data processing under specific conditions.
• Right to Object or Complain: Object to certain processing and contact the competent data-protection authority where that right applies.

7. Contact Our Data Protection Officer

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or submit a privacy inquiry, please contact our Data Protection Officer: